Courtney, was our server and I'm not sure if she was new or not but she definitely struggled throughout the night. When we first got got there my friends and I ordered drinks. After a bit of a discussion about what my friend T was ordering Courtney still brought the wrong beer out. I ordered my standard vodka and tonic and was definitely given vodka and soda.
It took us about 20 minutes to be given menus but we ordered quickly. I will say she got our food orders correct. I ordered "Just a Burger" without cheese of course. It was delicious but at least three times I bit down on something hard- like tiny pieces of gravel- too hard to be gristle. The fries were good but heavily seasoned with what I believed to be rosemary.
My two friends and I were part of a larger group, but were leaving before them so we asked for our portion of the check. Courtney told us, "I can't split the check because then I can't put the 20 percent gratuity on there." We told her we still planned on tipping her. She said, "Yeah, but this is a $350 check and the tip will be like $46." It went back and forth for awhile but finally she came back and told us it was fine, she could put us all on one and still put the 20% on and brought us the check. We certainly didn't give her anything about the 20. It was one of the weirdest experiences I had ever.
The bar itself was crowded though I heard a rumor that there is more of a restaurant area upstairs. There was a good size patio, but as it's January and we're in Cleveland, that wasn't an option last night.
I'm not sure if I'll head back to Reddstone anytime soon, but I hope they work on training their servers a bit more.
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