Last night I went to Reddstone in with some friends to celebrate a birthday. Located in Battery Park, I've heard good things about this place. Unfortunately, my experience left a bit to be desired.
Courtney, was our server and I'm not sure if she was new or not but she definitely struggled throughout the night. When we first got got there my friends and I ordered drinks. After a bit of a discussion about what my friend T was ordering Courtney still brought the wrong beer out. I ordered my standard vodka and tonic and was definitely given vodka and soda.
It took us about 20 minutes to be given menus but we ordered quickly. I will say she got our food orders correct. I ordered "Just a Burger" without cheese of course. It was delicious but at least three times I bit down on something hard- like tiny pieces of gravel- too hard to be gristle. The fries were good but heavily seasoned with what I believed to be rosemary.
My two friends and I were part of a larger group, but were leaving before them so we asked for our portion of the check. Courtney told us, "I can't split the check because then I can't put the 20 percent gratuity on there." We told her we still planned on tipping her. She said, "Yeah, but this is a $350 check and the tip will be like $46." It went back and forth for awhile but finally she came back and told us it was fine, she could put us all on one and still put the 20% on and brought us the check. We certainly didn't give her anything about the 20. It was one of the weirdest experiences I had ever.
The bar itself was crowded though I heard a rumor that there is more of a restaurant area upstairs. There was a good size patio, but as it's January and we're in Cleveland, that wasn't an option last night.
I'm not sure if I'll head back to Reddstone anytime soon, but I hope they work on training their servers a bit more.